Contact Us
Got a question about a review, spotted something that needs updating, or just want to flag a new sweepstakes casino we should look at? Here's how to reach Best Sweepstakes Casinos, and what we can (and can't) help with.
How to reach us
The best way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take longer during busy periods. If your message concerns a specific site, please include the operator's name and, if relevant, the state you're writing from — laws and eligibility vary by state, and that context helps us give a useful answer.
What we can help with
- Corrections or updates to information on any review or comparison page, including welcome offers, coin structures, or state availability
- Suggestions for sweepstakes or social casino platforms we haven't covered yet
- General questions about how the sweepstakes model works, including the difference between Gold Coins and Sweepstakes Coins
- Feedback on your own experience with a platform featured on this site
- Reports of broken links, outdated offers, or other site issues
What we can't help with
We're an independent research and comparison site, not a casino operator, payment processor, or customer support desk. That means we can't:
- Process redemptions, verify your identity, or access your account on any platform we cover
- Resolve billing disputes, delayed payouts, or account bans — these need to go through the operator's own support team
- Confirm whether a specific site is legal for you to use in your state; that depends on your local laws and the operator's own terms, which change from time to time
- Offer legal, tax, or financial advice about prize redemptions or coin purchases
If your issue relates to an account, a redemption, or a purchase, contact the operator directly through the support channel listed on their own site — they're the only ones with access to your account details.
Why accuracy matters to us
Every write-up on this site is researched and checked against publicly available information, including eligible states, welcome bundles, and redemption terms. Operators can and do change their offers, state availability, and terms without much notice, so if you've noticed something out of date, that's exactly the kind of message we want to receive. We don't accept payment in exchange for a better ranking, and reader corrections are one of the main ways we keep listings current.
Before you get in touch
A few common questions are already covered elsewhere on the site and might save you a wait:
- For background on how coins, sweeps entries, and prize redemptions actually work, and on setting limits or taking a break, see our Responsible Gambling page
- For details on how we operate and select the platforms we cover, see About Us
- For the rules that govern use of this site, see our Terms and Conditions
A note on age and eligibility
This site and the platforms it reviews are intended for adults only. Most sweepstakes casinos require users to be at least 18, and some set a higher minimum of 21, depending on the operator and the state. If you're contacting us with a question about eligibility, please let us know your state and age bracket so we can point you to the right general information — though final confirmation always comes from the operator's own terms.